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Making Your Payment
After your loan has funded, NOVA may elect to “Retain” or “Not-Retain” the loan servicing of your mortgage. If NOVA retains the servicing, the payments and servicing activity will remain at NOVA. If NOVA does not retain the servicing, your mortgage loan will transfer to another servicer. Throughout the process, NOVA will provide written notice to our customers to keep you informed of any transition that may occur. We hope the information below is useful to assist our customers during the transition to servicing. Should you have any questions, please feel free to contact NOVA customer service at 1-877-417-6682 and we will be happy to answer your questions.
During the transition from loan funding to loan servicing, if you are not sure who to make your payment to or have any questions call the NOVA Customer Service Center at 1-877-417-6682, or email us at loanservicing@NOVAhomeloans.com.
If NOVA Home Loans is not retaining the servicing of your loan, however your first/second payment(s) need to be paid directly to NOVA prior to the transfer to a new servicer, please click here. or mail your first payment to:
NOVA Home Loans
Attn: Loan Servicing Department
1650 East River Road, Suite 201A
Tucson, AZ 85718
Or call our Customer Service Department at 1-877-417-6682 to make a payment by phone free of charge.